The intent of Petcare.solutions’ privacy policy is to inform you about how our company collects, uses, stores, and discloses your personal information, your options and rights, and our other conditions in relation to this policy. Our policy contains honest, direct language that includes internal links so it’s easier to navigate through the text. Please contact us if you would like to provide feedback or questions about this policy.

Petcare.solutions provides you with the answers you need for you and your pet. Our company assists you with any pet-related issues that require non-life threatening help by keeping detailed, up-to-date records, diagnoses, warranty questions, and more. We provide a multi-faceted approach to our work to help you maintain a lifelong friendship with your pet.

Petcare.solutions services directly to business, ongoing customers, and prospective customers in the United States. All of our materials, including website, products, and services, are intended for use by United States residents, and are bound by the laws of the United States and the State of Florida. We collect personal and non-personal information from our ongoing and prospective adult customers. Should we accidentally collect personal data from a minor (someone younger than 18 years of age), we make sure to delete this information as soon as possible. If you believe that a non-U.S. resident or a minor has provided sensitive information to us, please contact us immediately.

This privacy policy details how Petcare.solutions’ handles your personal and non-personal data. We explore the different types of information gathered by our company under the name Petcare.solutions in the following sections.

This policy is intended to be extensive and informative, and fully presents how we treat you personal and non-personal information through:

• Our website
• Email
• Telephone calls
• In-person communication
• Mail
• Third-party sources
• Any other sources involving our company

Many browsers allow users to send “Do Not Track” signals to websites that prevents them from using tracking mechanisms for the requesting users. We honor “Do Not Track” signals, and so, we will not track, plant cookies, or use advertising when a “Do Not Track” signal is in place. We use a trusted third-party plugin to achieve this, though we must note that no plugin is 100% foolproof. We make no guarantee over the effectiveness of the plugin we use.

We collect different categories of information to help provide our site to you and other users, improve user experience, and communicate with you and other users about our services.The information we collection from you includes broad, non-specific information that isn’t directly tied to a specific person, and “personally identifiable information” that includes your first and last name, email address, or telephone number.

When reporting a pet-related issue to our team via website or phone call, you may be asked to share your name, email address, phone number or other important details to improve your overall experience.

Petcare.solutions take data security seriously. We have reasonable security measures in place on our site that allows us to protect your information. Some of these preventative measures include:

• Only providing articles and information
• Never asking for credit card numbers
• Using regular Malware Scanning

If you no longer wish to receive emails from our company, you can unsubscribe by clicking the “Unsubscribe” link in the next email you receive from us. You can also unsubscribe from receiving telephone calls about our products or services by asking us to remove your number from our call list.
Please note that if you speak with our call center staff, your call session may be monitored and recorded for training and quality assurance purposes. If you have any questions or concerns about our policies, don’t hesitate to contact us.

We reserve the right to use cookies and beacons when you interact with us through our website. Cookies are small files that are stored on your browser when you visit a website. These small files (sometimes called “single-pixel gif files” or “clear gif files”) help us recognize your preferences, visits, prior activities, etc. By visiting your browser settings, you can change your preferences regarding cookies, and prevent your browser from accepting new cookies. You can also disable cookies by changing browser add-ons’ settings.

Beacons (also called “web beacon”) are graphic images, usually around 1 pixel x 1 pixel in size, that are stored on a website or email to monitor user behavior and collect other information. These images are typically used hand-in-hand with cookies. Beacons are not browser-based and do not store data on a computer.

If you would like to learn more about how we use cookies and beacons, please contact us.